FAQs
Q:How do I purchase?
Q:I did not receive a confirmation email
If you did not receive your order confirmation email the order may not have gone through. Please check your spam or junk mail folders, as first time order confirmations can be directed to this mailbox.
Q:I haven't received my package?
If you haven't received you package please refer to the tracking email for more information on the package location. If the courier mentioned your package has been delivered and you haven't received the package. Please contact us to help locate your package.
Q:My item was damaged during shipping?
If your item was damaged during shipping, please take photos of the package before opening for proof of damage. Please contact us to further investigate the damagages.
Q:Can I return items purchased online to a physical retail store?
All items purchased from our online store must be returned to website using the directions on our returns page. Please read our return and exchange policy carefully as t and c's may apply.
Q:How long do returns take?
Refunds take approximately 3-5 business days to process once we receive the returned package. You will receive automated email confirmations of the package being received and processed accordingly. There may be times of high volumne that will impact the return timeframe.
Q:How long do returns take?
All exchanges will be processed as full refunds. We suggest you re-purchase the correct item and/or size online in a seperate order. For more information please visit our returns and exchanges page.
Q:My product is faulty or damaged, what do I do?
If you feel a product is faulty or not performing to it's intended purpose, please contact us to lodge a warranty claim.
- Login to your account if you are website subscriber or Adventure Rewards Member.
- To add items in your cart, click on “Add to Cart” for the item you wish to purchase
- To change the quantity of the item, change the number in the box under the "Quantity" column
- To review the items in your cart, click on the ‘Cart’ link, located at the top right of the page
- Once you are ready to place the order, click on ‘Secure Checkout’ and your order summary will appear for your review
- Remember to fill in all necessary details and once you have reviewed your order, click on ‘Proceed to Purchase’ then enter your preferred payment method
Q:I did not receive a confirmation email
If you did not receive your order confirmation email the order may not have gone through. Please check your spam or junk mail folders, as first time order confirmations can be directed to this mailbox.
Q:I haven't received my package?
If you haven't received you package please refer to the tracking email for more information on the package location. If the courier mentioned your package has been delivered and you haven't received the package. Please contact us to help locate your package.
Q:My item was damaged during shipping?
If your item was damaged during shipping, please take photos of the package before opening for proof of damage. Please contact us to further investigate the damagages.
Q:Can I return items purchased online to a physical retail store?
All items purchased from our online store must be returned to website using the directions on our returns page. Please read our return and exchange policy carefully as t and c's may apply.
Q:How long do returns take?
Refunds take approximately 3-5 business days to process once we receive the returned package. You will receive automated email confirmations of the package being received and processed accordingly. There may be times of high volumne that will impact the return timeframe.
Q:How long do returns take?
All exchanges will be processed as full refunds. We suggest you re-purchase the correct item and/or size online in a seperate order. For more information please visit our returns and exchanges page.
Q:My product is faulty or damaged, what do I do?
If you feel a product is faulty or not performing to it's intended purpose, please contact us to lodge a warranty claim.